Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
Top 5 Reasons to Manage Process Knowledge
Standardized, well-documented, and optimized business processes and knowledge management are essential for effective organizational function. Collaboration between process…
-
Infographics|
Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.
-
Infographics|
Connecting the Dots for APQC’s Process Excellence Assets
This infographic helps organizations understand how APQC’s process excellence assets and knowledge relate to each other and empower professionals.
-
Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Infographics|
Top 5 Benchmarking Challenges and Tips to Address Them
Benchmarking is an invaluable tool for organizations improving how they conduct business—it provides context on performance and helps pinpoint new practices. Throughout the…
-
Robotic process automation (RPA) is being hailed as the latest technological “silver bullet,” but establishing governance, identifying key capabilities and skillsets, and…
-
Infographics|
Drivers of Effective Change Management: Communications
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Infographics|
Drivers of Effective Change Management: Engagement
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Infographics|
Drivers of Effective Change Management: Role of Leadership
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Infographics|
Drivers of Effective Change Management: Training
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
In this infographic, APQC describes the benefits of citizen development for organizations and their employees and provides high-level guidance for organizations looking to…
-
Infographics|
Organizations' Focus on Change Management
Change management is vital to helping transition employees, teams, and/or an entire organization to a desired future state. Effective change management helps proactively take…
-
Infographics|
Hear Their Voices: Engaging Employees in the Change
The emotional connection an employee feels toward their organization will ultimately influence their behaviors and performance at work. For employees who are comfortable with…