Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Understanding Sustainability Programs
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
-
Collections|
Digital and Its Role in Process
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
-
Collections|
Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
-
Collections|
Presentations from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
-
Collections|
2024 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
-
Collections|
APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.
-
At the close of 2023, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2024…
-
Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Collections|
Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Collections|
Building the Business Case for Process Management
Organizations are often looking to make a business case for setting up a process management program. This collection contains content that discusses the return on investment…
-
Collections|
2023 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
-
Collections|
People of Process Management 2023
In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This research explores the demographics,…
-
Collections|
Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…