Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
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Articles|
Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Tools & Templates|
Now in the Resource Library: Financial Management
This report provides an overview of recently released financial management content in APQC's Resource Library, along with upcoming research and financial management resources…
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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Infographics|
Performing a Financial Evaluation of New Products
Prepared using data from APQC’s Planning and Management Accounting assessment, this infographic discusses the measure “cycle time in days to perform a financial evaluation of…
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Articles|
Financial Evaluation of New Products
How long does it take your finance team to perform financial evaluations for new products? Prepared using data from APQC’s Planning and Management Accounting assessment, this…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
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Articles|
How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
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Quality Measurement
Organizations must maintain a high level of quality in both customer-facing and internal processes. Measurement is key to increasing performance, but quality is an elusive…
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APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
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Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…