Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Priorities for Knowledge Management
To kick-start 2024, APQC conducted its annual research survey to understand Knowledge Management practitioners' common priorities and challenges. This infographic summarizes…
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KM Now & What's Next
Early in 2024, APQC conducted its annual research survey to identify the challenges and priorities facing Knowledge Management professionals. This infographic provides a…
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Remedies To Address Top KM Threats in 2024
In 2024, APQC conducted its annual research survey to assess knowledge management practitioners' priorities and challenges. This infographic presents a list of the top…
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Top Skillsets to Develop for KM in 2024
To kick off 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This infographic highlights the top…
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For an organization to operate effectively, it is crucial to have standardized, well-documented, and optimized business processes and knowledge management. Even though…
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How to Overcome Barriers to Managing Process Knowledge
Effective organizations require standardized, well-documented, and optimized business processes and knowledge management. However, process and KM teams often operate…
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Key Roles Involved in Managing Process Knowledge
For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…
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Top 5 Reasons to Manage Process Knowledge
Standardized, well-documented, and optimized business processes and knowledge management are essential for effective organizational function. Collaboration between process…
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Measure Content Management Against Goals & Objectives
Organizations can enhance their content management by analyzing data on content usage and user feedback. Metrics can be used to identify gaps, improve search results, and…
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Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
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Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
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KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…
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Measure How Your KM Program Makes a Difference
APQC’s latest research shows that process and value measures are vital to KM success and sustainability. Take a look at this infographic for more insight into the benefits of…
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Infographics|
Don't Let Your Community of Practice Leaders Languish
Communities of practice need engaged leaders to thrive. This infographic highlights how establishing formal KM leaders can drive the success of your KM program.