Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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This session showcased how PETRONAS leveraged business processes as a basis for organizational transformation by:Using APQC's Process Classification Framework® (PCF) as…
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The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
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This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
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So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
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This session focused on key takeaways and lessons learned from the Synergy Program at Aristocrat Technologies. The program was introduced to build a bottom-up effort to drive…
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This session covered how Cargill leveraged APQC's Tenets of Business Process Management (BPM) to create a Playbook for use by a global community of 350+ process practitioners…
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Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System
Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a…
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This session explored how ExxonMobil E&PS implemented a fit-for-purpose knowledge and process management program on an accelerated timeline. The emphasis for building the…
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What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
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The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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The Power of Generational Knowledge Sharing
This session focused on how sharing knowledge and diverse experiences can provide significant insights. By bridging the gap between different age groups, we can uncover the…
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As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
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