![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
-
This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
-
This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
-
This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
-
Articles|
How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
-
This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
-
This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
-
Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
-
Collections|
Training and Development: Blueprint for Success
This collection contains content from APQC's benchmarking and best practices research on training and development.
-
Collections|
2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
-
Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
-
The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
-
To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
-
Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
-
Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.