Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Characteristics of Top Performers in FP&A
What distinguishes top performers in FP&A from the rest of the pack? Based on 2019 research conducted by APQC and AFP, this infographic looks at the overall effectiveness of…
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Infographics|
Supply Chain Certifications: 2019 Current State
APQC and Supply Chain Management Review collected information from 230 people about the prevelance and importance of supply chain certifications in June 2019. Certifications…
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Articles|
Analytics Engagement Tactics
Based on data from APQC’s 2019 Trends in Data Analytics survey, this article discusses the top drivers for engagement and effectiveness, including practices that are…
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Presentation Slides|
KM Met Adult Learning: A Love Story
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Case Study|
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM…
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Articles|
Implementing a User-Oriented Taxonomy
The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to…
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Webinars & Videos|
KM Met Adult Learning: A Love Story (Community Call)
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Data and Measures|
Key IT Benchmarks at a Glance: Mining Industry
Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the mining industry. Metrics provided include: …
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Collections|
Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…
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Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…
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Webinars & Videos|
Finance Transformation and Automation at BDP International
In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance…
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Presentation Slides|
Finance Transformation and Automation at BDP International
In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance…
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Infographics|
Building an Analytics Program
APQC’s Trends in Data and Analytics research found that organizations are making big strides in maturing and investing in their data and analytics programs. Organizations…
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