Transformational Change-Making it Last: Booz Allen Hamilton Case Study

Published On:
May 13, 2014
Authored By:
APQC
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Change management is an essential component of any organizational improvement. This case study from the Transformational Change-Making it Last Best Practices Report, gives specific examples and insights into Booz Allen Hamilton's transformation life cycle (TLC) which it uses to manage its and clients' transformation efforts. The TLC is not a road map but instead a holistic framework of methodologies, processes, and documents for organizing transformational change at each component and stage. The following four items are the components of the TLC and make up the major components of change: 1. People 2. Process 3. Technology 4. Physical infrastructure