Setting Up a Robotic Process Automation Program: MassMutual Case Study

Published On:

July 17, 2018

Authored By:

APQC

Members-Only Content:

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In June 2018, APQC spoke with Ja’Nene Kane and Tom Plewa of American mutual life insurance company, MassMutual, about setting up a robotic process automation (RPA) program at their organization. Kane is the robotics lead responsible for the deployment of RPA strategy at MassMutual. Plewa is a business consultant and RPA assessment lead at MassMutual.

Type:

Case Study

Topics:

Process Design, Process and Performance Management, Organizational Improvement, Business Transformation

Industries:

Financial Services/Banking

Tags:

Automation, Robotic process automation

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Setting Up a Robotic Process Automation Program: MassMutual Case Study

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