Benchmarking and Improving Your Credit and Collections Processes

Published On:
September 28, 2018
Authored By:
APQC
Members-Only Content:

From a September 2018 webinar, Rachele Collins, Ph.D., APQC Principle Research Lead, and Steve Player, APQC senior research fellow and program director for BBRTNA/Live Future Ready, discuss the key performance indicators (KPIs) for the credit and collections processes, the practices that drive them, and how to improve your credit and collections performance in terms of KPIs and drivers of success.

Topics covered in this webinar include:

  • KPI’s including cost, productivity, efficiency, and cycle time
  • Drivers of performance including structure, practices, technology, and performance measurement

This is copy of the webinar slides, click here to access the webinar recording.

Also found in 2018 Financial Management Webinars, Understanding Credit and Collections Benchmarks and Best Practices
Type:
Presentation Slides
Topics:
Finance and Accounting, Credit and Collections
Tags:
Automation

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