From a September 2018 webinar, Rachele Collins, Ph.D., APQC Principle Research Lead, and Steve Player, APQC senior research fellow and program director for BBRTNA/Live Future Ready, discuss the key performance indicators (KPIs) for the credit and collections processes, the practices that drive them, and how to improve your credit and collections performance in terms of KPIs and drivers of success.
Topics covered in this webinar include:
- KPI’s including cost, productivity, efficiency, and cycle time
- Drivers of performance including structure, practices, technology, and performance measurement
This is copy of the webinar slides, click here to access the webinar recording.