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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Measure Spotlights|
Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Measure Spotlights|
Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Measure Spotlights|
Percentage of middle management/specialists with formal succession planning processes in place
This measure projects the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Percentage of operational staff/office staff with formal succession planning processes in place
This measure projects the percentage of operational staff/office staff (i.e. workers who do not have any management responsibility) that have succession planning processes in…
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Percentage of senior management/executives with formal succession planning processes in place
This measure projects the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that have succession planning processes…
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Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities in…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates total cost per business entity employee to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Personnel cost to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies"…
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This measure calculates organization's overhead and other cost as a percentage of the total cost to perform the process group "Develop and manage human resources (HR)…
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Measure Spotlights|
Percentage of HR time spent on strategic business input/decision making
This measure calculates the percentage of HR time spent on strategic business input/decision making. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are middle management/specialists
This measure calculates the percentage of full-time equivalent employees (FTEs) who are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Other cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage HR planning, policies, and strategies" that comes from other cost (i.e…