Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
This measure calculates the total value of all sales order line items that were not fulfilled due to lack of product availability. as a percentage of revenue. A sales order…
-
Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts per $1 million revenue
This measure calculates the value of sales order line items which are not fulfilled due to production capacity or stockouts per $1 million business entity revenue. A sales…
-
Measure Spotlights|
Cycle time in hours from receipt of customer order to completing order preparation
This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…
-
Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…
-
Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
-
Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
-
Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Annual shrinkage as a percentage of inventory value
This measure calculates annual shrinkage as a percentage of inventory value. The costs associated with breakage, pilferage, and deterioration of inventories. This Cost…
-
Measure Spotlights|
Average "last mile" vehicle capacity used when the vehicle departs its location
This measure calculates average "last mile" vehicle capacity used when the vehicle departs your location. This refers to capacity utilization when the vehicle has been loaded…
-
Measure Spotlights|
Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
-
Measure Spotlights|
Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
-
Measure Spotlights|
Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…