Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Percentage of employees receiving payroll disbursements via direct deposit
This measure calculates the percentage of employees receiving payroll disbursements via direct deposit, in which an employee's regular wages are electronically deposited…
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Percentage of payroll disbursements that include retroactive pay adjustments
This measure calculates the percentage of payroll disbursements that include retroactive pay, which is necessary when a pay adjustment has to be made effective in the system…
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Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
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Business days the HR/Benefits system is open for employee data changes, new hires and termination during payroll period
This measure calculates the number of business days the HR/Benefits system is open for employee data changes, new hires, and termination during payroll period. It is part of…
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Cycle time in business days from HR/benefits system cut-off until payroll system cut-off date
This measure calculates the number of business days that elapse between the final date that changes can be made to the HR/benefits system (e.g., employee data changes, new…
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Measure Spotlights|
Cycle time in business days from notification of required garnishment to the time the garnishment is processed in the payroll system and scheduled for withholding
This measure calculates the number of business days that elapse from notification of a required garnishment to the time the garnishment is processed in the payroll system and…
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Measure Spotlights|
Cycle time in business days from the payroll system cut-off date until payroll transmit date
This measure calculates the number of business days that elapse between the final date that changes can be made to the payroll system (e.g., report time, paid and unpaid…
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Percentage of time records that are submitted electronically
This measure calculates the percentage of time records that are submitted electronically. A time record is a single line item on an individual employee's time sheet/card…
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Percentage of time records that are entered manually into the payroll system
This measure calculates the percentage of time records that are entered manually into the financial system that calculates employee wages based on factors such as taxes,…
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Percentage of payroll disbursements that include garnished wages
This measure calculates the percentage of payroll disbursements which included garnished wages. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…