Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…
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Turnover rate for logistics personnel
This measure determines the annualized rate of logistics employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Field finished goods inventory days of supply
This measure calculates field finished goods inventory days of supply by dividing the annual field finished goods inventory by the "value of transfers divided by 365 days."…
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Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Percentage of outbound transport containers with multiple-customer orders
This measure calculates the percentage of all outbound transport containers (e.g., truckloads) that have orders for multiple customers. It is part of a set of Process…
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Measure Spotlights|
Percentage of sales orders filled completely from the primary sourcing location
This measure calculates the percentage of sales orders that were filled completely from the pre-determined warehouse or distribution center from which the product should be…