Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates total cost to perform the process group "manage employee information and analytics" per business entity employee. Total cost is the sum of personnel …
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Personnel cost refers to…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates personnel cost to perform the process group "manage employee information and analytics" per business entity employee. Personnel cost refers to…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates systems cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates systems cost to perform the process group "manage employee information and analytics" per business entity employee. Systems cost refers to a variety…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Personnel cost…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Systems cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee information and…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee information and analytics"…
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Measure Spotlights|
Average return on investment on social media marketing channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for social media marketing/sales campaigns (i.e. interactions via social platforms external to a company's…
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Measure Spotlights|
Average return on investment on traditional face-to-face channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for traditional face-to-face marketing/sales campaigns. ROI is defined as the amount of gain made by an…
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Measure Spotlights|
Average return on investment on indirect marketing (billboards, print, broadcasting (radio/TV)) channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for indirect marketing/sales campaigns (e.g., billboards, print, radio/TV broadcasting). ROI is defined as the…