Outsourced cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost

This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers to the total cost of outsourcing a specific process to a third party, except one-time charges for any type of restructuring or reorganization. Outsourced costs should also include costs for intracompany outsourcing (i.e., reliance on a shared services center or other business entity). The process group "manage employee information and analytics" includes [Managing the employee reporting processes, employee inquiry process, employee information and data, and the HR information systems. Create and administer the employee metrics. Develop and handle the time and attendance systems. Refurbish the indicators for employee retention and motivation.]. This Supplemental Information measure is intended to help companies evaluate additional variables related to the process group "Manage employee information and analytics".

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
106392
Total Sample Size:
644 All Companies
Performers:
25th
-
Median
-
75th
-
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

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(Outsourced cost to perform the process group "manage employee information and analytics" / Total cost to perform the process group "manage employee information and analytics") * 100

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee, Part-time Employee, and Temporary Employee

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.7.1 - Manage reporting processes (10522)
  • 7.7.2 - Manage employee inquiry process (10523)
  • 7.7.3 - Manage and maintain employee data (10524)
  • 7.7.4 - Manage human resource information systems HRIS (10525)
  • 7.7.5 - Develop and manage employee measures (10526)
  • 7.7.6 - Develop and manage time and attendance systems (10527)
  • 7.7.7 - Develop workforce analytics (21441)
    • 7.7.7.1 - Determine stakeholder requirements (21442)
    • 7.7.7.2 - Identify research questions (21443)
    • 7.7.7.3 - Select workforce analysis methodology (21444)
    • 7.7.7.4 - Identify workforce data sources (21445)
    • 7.7.7.5 - Gather workforce data (21446)
  • 7.7.8 - Implement workforce analytics (21447)
    • 7.7.8.1 - Transform workforce analysis data (21448)
    • 7.7.8.2 - Develop insights into workforce analytics outcomes (21449)
    • 7.7.8.3 - Communicate workforce analysis outcomes (21450)
  • 7.7.9 - Manage/Collect employee suggestions and perform employee research (10530)