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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of job applications per approved job requisition
The measure determines the number of job applications per approved job requisition in order to help a company understand how many applicants there are per posted job and…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today
This measure calculates percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today. This Supplemental Information measure…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on posting jobs and managing external marketing today
This measure calculates percentage of time talent acquisition employees spend on posting jobs and managing external marketing today. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on sourcing the best candidates in the market today
This measure calculates percentage of time talent acquisition employees spend on sourcing the best candidates in the market today. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today
This measure calculates percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today. This Supplemental…
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Measure Spotlights|
Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
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Annual percentage change in retail customer purchase frequency
This measure calculates annual percentage change in retail customer purchase frequency. Customer purchase frequency is defined as the number of times a customer has made a…
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Retail shopping cart abandonment rate
This measure calculates shopping cart abandonment for the business entity website. Shopping cart abandonment rate is calculated as follows: 100% - [Completed transactions as…
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Market share
This measure calculates the percentage of total value (not volume) sold in the product/service categories being benchmarked. It is computed by dividing annual sales revenue…
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Personnel cost to perform the HR function per function FTE
This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…
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Voluntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employee turnover that was the result of employees voluntarily leaving the organization of their own accord…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. As part of a…
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Measure Spotlights|
Number of business entity employees per HR function FTE
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. It is part of…
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Measure Spotlights|
Number of business entity employees per FTE in HR administration
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per full-time equivalent (FTE) employee in HR administration…