Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Measure Spotlights|
Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'oversee corporate governance'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'oversee corporate governance'. The…
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Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A). Total cost is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of revenue
This measure calculates total cost to perform the compliance and ethics services function as a percentage of revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Actual production rate as a percentage of the maximum capable production rate
This measure calculates the actual production rate as a percentage of maximum capable production rate for primary products. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Production schedule attainment during a primary products planning period
This measure calculates average production schedule attainment for a planning period for primary (or high level) products. It is part of a set of Process Efficiency measures…