Percentage of legal services FTEs that perform other legal services processes

This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups 'conduct board activities', 'manage regulatory activities', 'manage, prepare, and review contracts', 'manage litigation and dispute resolution', 'manage outside counsel', 'protect intellectual property', 'oversee corporate governance', 'manage the corporate liability insurance program', 'manage corporate compliance and ethics program') The process group 'conduct board activities' includes [Maintaining relations with representatives of the stockholders. Establish corporate management-related policies and to make decisions on major company issues. Implement practices designed to engender communication, trust, and cooperation.]. The process group 'manage regulatory activities' includes [Acting as a liaison between the company and both governmental and quasi-governmental bodies.]. The process group 'manage, prepare, and review contracts' includes [Negotiating terms to reach a final draft of a contract that is acceptable to all parties. ]. The process group 'manage litigation and dispute resolution' includes [Managing litigation and resolving disputes.]. The process group 'manage outside counsel' includes [Assessing the need for retention of outside counsel, retaining outside counsel, implementing budgetary constraints to complete case work performed, processing payment for services and tracking performance.]. The process group 'protect intellectual property' includes [Managing copyrights, patents, trademarks, protecting intellectual property rights, and administering licensing terms and options.]. The process group 'oversee corporate governance' includes [Establishing compliance policies, managing regulatory compliance, and ensuring compliance.]. The process group 'manage the corporate liability insurance program' includes [Creating requisite frameworks and coordinating all risk management activities for the entire organization and each function. Manage the enterprise risk by outlining the risk policies and procedures. Monitor and communicate all risk management activities. Encourage correspondence among the business units. Manage the risk of all business units and functions.]. The process group 'manage corporate compliance and ethics program' includes [Creating ethics policies, managing corporate governance policies, developing and performing preventive law programs, and managing remediation efforts]. This Supplemental Information measure is intended to help companies evaluate additional variables related to the function "Manage External Relationships".

Benchmark Data


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Measure Category:
Supplemental Information
Measure ID:
Total Sample Size:
9 All Companies
25th Median 75th
- - -
Key Performance Indicator:

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Compute this Measure

Units for this measure are percent.

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Percentage allocation of legal services function FTEs dedicated to other processes

Key Terms

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To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 12.1 - Build investor relationships (11010)
    • 12.1.1 - Plan, build, and manage lender relations (11035)
    • 12.1.2 - Plan, build, and manage analyst relations (11036)
    • 12.1.3 - Communicate with shareholders (11037)
  • 12.2 - Manage government and industry relationships (11011)
    • 12.2.1 - Manage government relations (11038)
      • - Assess relationships (12869)
      • - Appoint responsible executives (12870)
      • - Monitor relationships (12871)
      • - Receive input from internal advisors (12872)
      • - Receive input from external advisors (12873)
      • - Liaise with authorities (12874)
    • 12.2.2 - Manage relations with quasi-government bodies (11039)
      • - Establish relationships with agencies (12875)
      • - Respond to audit inquiries (12876)
      • - Maintain documentation of contacts (12877)
      • - Plan and manage meetings (12878)
    • 12.2.3 - Manage relations with trade or industry groups (11040)
      • - Evaluate the requirements for strategic relationships (12879)
      • - Monitor the success of the partnerships (12880)
      • - Extend or change the relationships (12881)
    • 12.2.4 - Manage lobby activities (11041)
  • 12.3 - Manage relations with board of directors (11012)
    • 12.3.1 - Report financial results (11042)
    • 12.3.2 - Report audit findings (11043)
  • 12.4 - Manage legal and ethical issues (11013)
    • 12.4.1 - Create ethics policies (11044)
    • 12.4.2 - Manage corporate governance policies (11045)
    • 12.4.3 - Develop and perform preventive law programs (11046)
    • 12.4.4 - Ensure compliance (11047)
      • - Plan and initiate compliance program (11053)
      • - Execute compliance program (11054)
    • 12.4.5 - Manage outside counsel (11048)
      • - Assess problem and determine work requirements (11056)
      • - Engage/Retain outside counsel if necessary (11057)
      • - Receive strategy/budget (11058)
      • - Receive work product and manage/monitor case and work performed (11059)
      • - Process payment for legal services (11060)
      • - Track legal activity/performance (11061)
    • 12.4.6 - Protect intellectual property (11049)
      • - Manage copyrights, patents, and trademarks (11062)
      • - Maintain intellectual property rights and restrictions (11063)
      • - Administer licensing terms (11064)
      • - Administer options (11065)
    • 12.4.7 - Resolve disputes and litigations (11050)
    • 12.4.8 - Provide legal advice/counseling (11051)
    • 12.4.9 - Negotiate and document agreements/contracts (11052)
  • 12.5 - Manage public relations program (11014)
    • 12.5.1 - Manage community relations (11066)
    • 12.5.2 - Manage media relations (11067)
    • 12.5.3 - Promote political stability (11068)
    • 12.5.4 - Create press releases (11069)
    • 12.5.5 - Issue press releases (11070)