Total number of legal services FTEs per $1 billion revenue

This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board activities; managing regulatory activities; managing, preparing, and reviewing contracts; managing litigation and dispute resolution; managing outside counsel; protecting intellectual property; overseeing corporate governance; managing the corporate liability insurance program; managing corporate compliance and ethics program.]. This Staff Productivity measure is intended to help companies assess the efficiency of their staff related to the function "Manage External Relationships".

Benchmark Data


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Measure Category:
Staff Productivity
Measure ID:
Total Sample Size:
110 All Companies
Key Performance

Compute this Measure

Units for this measure are FTEs.

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Number of FTEs dedicated to the legal services function / (Total business entity revenue * 0.000000001)

Key Terms

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Total Annual Revenue/Net Revenue

Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Staff Productivity

Staff Productivity is a measure of the efficiency of individuals performing specific processes. Measures in staff productivity generally relate the transaction volume or outcome of the process with the effort in terms of full time equivalent employees to perform the process.


The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.

Measure Scope

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Cross Industry (7.3.0)

  • 12.1 - Build investor relationships (11010) - Creating a strategic management responsibility for integrating finance, communication, marketing, and securities law compliance. Allow the most effective two-way communication among the organization, the financial community, and other constituencies. Enlist the investor relations function to provide market intelligence to corporate management.
    • 12.1.1 - Plan, build, and manage lender relations (11035) - Building and managing relations with bankers or lenders through strong products/services strategies that bankers would want to invest in. Foster a receptive environment for low rates of interest, easy access to loans, etc.
    • 12.1.2 - Plan, build, and manage analyst relations (11036) - Creating and maintaining long-term relations with analysts. Involve analysts in strategy and product decisions in order to elicit valuable information.
    • 12.1.3 - Communicate with shareholders (11037) - Practicing regular, transparent communication with shareholders through annual shareholders' meetings, quarterly earnings calls, shareholders letters, one-on-one emails or calls, etc.
  • 12.2 - Manage government and industry relationships (11011) - Creating and maintaining relationships with government and industry representatives.
    • 12.2.1 - Manage government relations (11038) - Persuading public and government policy at the local, regional, national, and global level (subject to government regulations).
      • - Assess relationships (12869) - Ascertaining how the business entity relates to all levels of government. Identify areas that needs further growth and resources to foster those relationships.
      • - Appoint responsible executives (12870) - Assigning executive level resources to manage, grow, and drive relationships with government bodies.
      • - Monitor relationships (12871) - Analyzing current relationships with government bodies and entities.
      • - Receive input from internal advisors (12872) - Garnering internal advice from an informal group in order to successfully maintain and advance relationships.
      • - Receive input from external advisors (12873) - Garnering third party advice from an informal group in order to successfully maintain and advance relationships.
      • - Liaise with authorities (12874) - Meeting with government heads and representatives.
    • 12.2.2 - Manage relations with quasi-government bodies (11039) - Managing relations with quasi-governmental organizations, corporations, businesses, or any other agency that is treated by national laws and principles to be under the supervision of the government but also distinct and self-directed from the government.
      • - Establish relationships with agencies (12875) - Engaging government, regulatory, or industry agencies to establish relationships. Analyze steps and requirements necessary for inclusion, if needed.
      • - Respond to audit inquiries (12876) - Cooperating with auditors regarding potential or ongoing inquiries.
      • - Maintain documentation of contacts (12877) - Keeping a repository of documents that contain information about the network of partners, prospects and customers. Keep records up-to-date with routine reviews and modify as needed.
      • - Plan and manage meetings (12878) - Ensuring regular interaction between business entity and quasi-government bodies in order to maintain established relationships. Collect and record meeting data for further analysis and use.
    • 12.2.3 - Manage relations with trade or industry groups (11040) - Managing relations with organizations established and financed by businesses that operate in a specific industry. Participate in public relations actions such as lobbying and publishing, advertising, education, and political donations.
      • - Evaluate the requirements for strategic relationships (12879) - Determining the requirements to enter in to an agreement with trade or industry agencies. Discover what activities or processes can be conducted to provide the best mutual outcome.
      • - Monitor the success of the partnerships (12880) - Analyzing current relationships with trade and industry groups. Ensure that the partnership in successful and make modifications where needed.
      • - Extend or change the relationships (12881) - Providing additional information or inclusion for third party trade or industry entities; or changing existing parameters to modify the current relationship. Communicate and execute changes.
    • 12.2.4 - Manage lobby activities (11041) - Managing lobbying activities to affect government policies.
  • 12.3 - Manage relations with board of directors (11012) - Maintaining relations with representatives of the stockholders. Establish corporate management-related policies and to make decisions on major company issues. Implement practices designed to engender communication, trust, and cooperation.
    • 12.3.1 - Report financial results (11042) - Reporting financial results to management, and releasing results to the public. Report financial statements, including the income statement, balance sheet, and statement of cash flows.
    • 12.3.2 - Report audit findings (11043) - Reporting audit findings to management. Practice an internal audit with criteria for confirming a problem, a description of the situation, and the root cause of the problem. Make recommendations that resolve the issue.
  • 12.4 - Manage legal and ethical issues (11013) - Managing legal practices to abide by the law, as well as ethical practices.
    • 12.4.1 - Create ethics policies (11044) - Creating a code of ethics that communicate the organization's philosophy to employees, vendors, customers, clients, and the public.
    • 12.4.2 - Manage corporate governance policies (11045) - Administering the system of rules, practices, and processes through which a company is directed and controlled. Balance stakeholder interests including shareholders, management, customers, suppliers, financiers, government, and the community. Outline a strategy for achieving organizational goals, from action plans and internal controls to performance measurement and corporate disclosure.
    • 12.4.3 - Develop and perform preventive law programs (11046) - Creating and applying programs and activities. Encourage the adherence preventive laws, such as environmental law, sex discrimination, computer law, estate planning, corporate compliance, business planning, and property transactions.
    • 12.4.4 - Ensure compliance (11047) - Ensuring the organization's compliance position. Validate compliance with different statutes, regulatory directions, and legal principles (using Establish compliance framework and policies [17468]). Coordinate with compliance and risk management personnel.
      • - Plan and initiate compliance program (11053) - Employing an internal system or process to identify and reduce the risk of breaching the Competition and Consumer Act 2010. Remedy any breach. Create a culture of compliance. Design compliance programs.
      • - Execute compliance program (11054) - Implementing the established compliance program in order to meet the government laws and regulations. Create a compliance team that scrutinizes the rules set out by government bodies such as the Securities and Exchange Commission.
    • 12.4.5 - Manage outside counsel (11048) - Managing professionals, sought externally for assistance over legal and ethical concerns. Administer and oversee assistance from subject matter experts and professionals for sourcing expert opinion and counseling over legal and ethical matters.
      • - Assess problem and determine work requirements (11056) - Examining the problems and deciding the action requirements for engaging outside counsel. This process element calls upon the organization to internally analyze the issues for which assistance from external counsel is needed. Additionally, the organization needs to break-down the issue, identifying the tasks and exercises where outside counsel can help.
      • - Engage/Retain outside counsel if necessary (11057) - Recruiting the assistance of outside counsel for any legal and/or ethical concerns. Engage and/or retain any external counsel sought from subject matter experts and professionals.
      • - Receive strategy/budget (11058) - Making a financial plan. This strategy sets out, using figures, an organization's expected future results. Enlist the finance function to support work generated by other business functions in order to build and secure their support for the budget.
      • - Receive work product and manage/monitor case and work performed (11059) - Receiving deliverables from outside counsel, and monitoring the efforts committed by them. Track the progress of, collect, and validate the required work product from the subject matter experts and professionals engaged as external counsel. Verify the amount of effort dedicated by these counsels to the issue at hand, in order to confirm their fees.
      • - Process payment for legal services (11060) - Making payments to legal advisers for their services. Payments include addressing issues or suits by customers, suppliers, competitors, bankers, government agencies, etc.
      • - Track legal activity/performance (11061) - Keeping track of the legal activities and performance of the organization.
    • 12.4.6 - Protect intellectual property (11049) - Safeguarding the intellectual property of the organization. This process requires the organization to protect a wide variety of intellectual property created by it. It involves creating and managing non-disclosure agreements (NDAs), following up on current developments in the areas where the organization holds patents, tracking the use of the organization's copyrighted material, creating and upholding licensing terms, and administering policies for safeguarding intellectual property.
      • - Manage copyrights, patents, and trademarks (11062) - Managing the patents and copyrights already held or sought by the organization. Administer and oversee applying for, securing, and maintaining intellectual property rights in the form of patents and copyrights. Submit applications for such rights. Handle associated legal issues. Draft and communicate proper attributions. Collect royalties. Monitor any misuse of the intellectual property rights.
      • - Maintain intellectual property rights and restrictions (11063) - Managing the upkeep of intellectual property rights by creating and managing a framework of rules, policies, procedures, and restrictions. Outline a clear policy for any possible scenario of their use by any external agent.
      • - Administer licensing terms (11064) - Administering and overseeing the terms and policies associated with licensing the organization's intellectual property. Create and manage the policies and terms governing the possible granting of a license to any external agent. Demarcate a clear framework that governs the licensing of any patents or copyrights held by the organization.
      • - Administer options (11065) - Managing options regarding licensing agreements. Follow favorable terms and conditions.
    • 12.4.7 - Resolve disputes and litigations (11050) - Resolving disputes or civil lawsuits internally or externally.
    • 12.4.8 - Provide legal advice/counseling (11051) - Providing legal advice concerning the substance or procedure of a law in relation to a particular situation.
    • 12.4.9 - Negotiate and document agreements/contracts (11052) - Negotiating terms to reach a final draft of a contract that is acceptable to all parties.
  • 12.5 - Manage public relations program (11014) - Managing a public relations programs through business and communications skills.
    • 12.5.1 - Manage community relations (11066) - Developing and administering community relations. Establish business connections with the people constituting the environment the organization operates in and draws resources from in order to foster mutual understanding, trust, and support. Create programs that promote the organization's image in a positive and community-oriented way.
    • 12.5.2 - Manage media relations (11067) - Developing and managing relations with media. Develop connections with journalists to solicit critical, third-party endorsements for a product, issue, service, or organization.
    • 12.5.3 - Promote political stability (11068) - Promoting political security and stability in the regions where the organization conducts business. Encourage political stability in the regions where the organization operates. Support civic programs, citizen engagement, connection platforms, etc.
    • 12.5.4 - Create press releases (11069) - Developing press releases to communicate developments and generate interest in the organization.
    • 12.5.5 - Issue press releases (11070) - Issuing press releases to carefully selected media in distribution channels such as the web, newspapers, and social media.