Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
-
Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" as a percentage of total function cost
This measure calculates total cost to perform the process group "govern and manage product/service development program" as a percentage of total cost to perform the function …
-
Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
-
Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…
-
Measure Spotlights|
Total cost to perform the process "prepare for production/service delivery" as a percentage of total function cost
This measure calculates total cost to perform the process "prepare for production/service delivery" as a percentage of function "develop and manage products and services"…
-
Measure Spotlights|
Total annual cost of poor quality per $1,000 revenue
This measure calculates the total cost (per $1,000) associated with deploying quality products and processes, including process quality as well as post mortem evaluation and…
-
Measure Spotlights|
Number of FTEs (including external) that perform the function "develop and manage products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including those outside the company, per $1 billion revenue that work on the "develop and manage…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…
-
Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
-
Measure Spotlights|
Total cost to perform the function "develop and manage products and services" per $1,000 revenue
This measure calculates the total cost of the function "develop and manage products and services" per $1,000 revenue. This includes products or services that are offered to…
-
Measure Spotlights|
Percentage of revenue from product/services launched in the past year
This measure identifies the percentage of revenue generated from products/services launched in the previous year. It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Time-to-market in days for existing product/service improvement projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver existing product/service improvement projects. The cycle time…
-
Measure Spotlights|
Time-to-market in days for new product/service development projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver new product/service development projects. The cycle time begins…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) (including external) per $1 billion revenue that perform the process group "govern and manage product/service…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
This measure calculates the number of full time equivalents (FTEs) (including external) per $1 billion business entity revenue that perform the process group "generate and…