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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…
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Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to deploy services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “deploy services/solutions" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to support services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “support services/solutions" which involves…
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Measure Spotlights|
Average time in days to deploy new computing capacity
This measure calculates the average number of days it takes to deploy new computing capacity. It is part of a set of Cycle Time measures that help companies analyze the…
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Measure Spotlights|
Number of IT FTEs that perform application development activities per $1 billion revenue
This measure calculates number of IT full time equivalents (FTEs) that perform application development activities per $1 billion business entity revenue. Application…