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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SG&A) costs. Total IT Cost or Budget …
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage IT knowledge" per $1 billion revenue
This measure calculates average number of full time equivalents (FTEs) who perform the process group "manage IT knowledge" per $1 billion revenue. The Process group "manage…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage IT knowledge"
This measure calculates total cost to perform the process group "manage IT knowledge" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or…
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Measure Spotlights|
Personnel cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "manage IT knowledge" per $1,000 business entity…
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Total IT cost, excluding depreciation/amortization, per $1,000 revenue
This measure calculates total annual IT cost, excluding depreciation/amortization, per $1,000 business entity revenue. Total IT Cost or Budget (excluding depreciation…
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Measure Spotlights|
Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process full-time…
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Personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process…
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Percentage of new business applications deployed using cloud technology
This measure calculates the percentage of new business applications deployed that use cloud technology. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Number of business entity employees per FTE that performs IT processes
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the function, "manage information technology." This…
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Measure Spotlights|
Average span of control for the IT function
This measure calculates average span of control for the IT function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Total IT cost, excluding depreciation/amortization, per end user
This measure calculates total annual IT cost, excluding depreciation/amortization, per end user. Total IT Cost or Budget (excluding depreciation/amortization; i.e., based on…
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Measure Spotlights|
Number of FTEs that perform the IT function per 1,000 end users
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per 1,000 end users. IT end users (or IT customers)…
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "develop and manage IT customer…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage enterprise information"…