Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage IT knowledge"

This measure calculates total cost to perform the process group "manage IT knowledge" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or Budget (including depreciation/amortization) includes operating and capital expenses for performing the entire IT function. Operating expenses are independent of including or excluding depreciation/amortization. Capital expenses should include any depreciation/amortization allocated to this fiscal year, whether for capital assets acquired during the reporting period or assets acquired in previous periods for which the costs continue to be realized. The Process group "manage IT knowledge" includes [Managing IT knowledge within an enterprise includes managing knowledge related to the industry and business of the enterprise served by IT; managing knowledge of the important business processes and business functions supported by the services and solutions developed and maintained by IT; managing knowledge of the enterprise’s information, application, and technology infrastructure architectures and of the services and solutions provided; managing knowledge of processes and techniques for developing, maintaining, and delivering services and solutions; and managing knowledge of the current and emerging technologies underlying the services and solutions provided. The goals of managing IT knowledge are to determine the knowledge requirements of the IT function; to establish objectives and priorities for knowledge within IT that are aligned with IT strategies and priorities; to establish knowledge management policy for the IT function; and to monitor, analyze, and report on the use and management of knowledge by IT resources.]. The Function "manage information technology" (10008) includes [Managing process groups relevant to the business of information technology within an organization. The process groups include "manage the business of information technology", "develop and manage IT customer relationships", "develop and implement security, privacy, and data protection controls", "manage enterprise information", "develop and maintain information technology solutions,, "deploy information technology solutions", and "deliver and support information technology solutions".]. This Supplemental Information measure is intended to help companies evaluate additional variables related to the process group "Manage IT knowledge".