Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication, teaming) through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication,…
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in behavioral skills (e.g., agility, adaptability to…
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in business skills (e.g., analytics, business acumen…
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Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training. Cycle time is…
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Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…
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Percentage of legal services FTEs that perform the process group 'oversee corporate governance'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'oversee corporate governance'. The…
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Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…