Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
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Measure Spotlights|
Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
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Measure Spotlights|
Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold
This measure calculates the total cost of material that is added into production but is not part of a finished product as a percentage of cost of goods sold (COGS). COGS…
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Value of plant shipments per manufacturing employee
This measure calculates the total annual value of plant shipments per manufacturing employee. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
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Measure Spotlights|
Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
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Measure Spotlights|
Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
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Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage employee information," which…
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Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Total cost is the sum of…