This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to perform an entire transaction by making changes or entering new information into the system of record from their computer terminals using a web portal or system that supports self-service transactions. It is part of a set of Process Efficiency measures that help companies optimize their "manage employee information" process by minimizing waste and refining resource consumption.
Percentage of managers with MSS access
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.