Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
KM costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and training per $1,000 revenue
This measure calculates total knowledge management (KM) costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and…
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Measure Spotlights|
Funding for KM program, initiative, or service from central/enterprise funding source per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source, per $1,000 revenue. KM is…
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Measure Spotlights|
Funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or groups leveraging KM…
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This measure calculates funding for the knowledge management (KM) program, initiative, or service that comes from sources other central/enterprise funding source or…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…
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Measure Spotlights|
Percentage change in win rate/revenue gain attributed to KM
This measure calculates the percentage change in win rate/revenue gain attributed to KM. Win rate is the total amount of successful sales as a percentage of sales…
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Measure Spotlights|
Percentage change in cost savings attributed to KM
This measure calculates the percentage change in cost savings attributed to KM. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Percentage change in time savings attributed to KM
This measure calculates the percentage change in time savings attributed to KM. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Percentage change in cycle time reduction for projects/processes attributed to KM
This measure calculates the percentage change in cycle time reduction for projects/processes attributed to KM. Cycle time is the total time from the beginning of a process or…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service. This Cost Effectiveness…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the IT group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the IT group/function. This Cost Effectiveness measure is intended to…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the digital group/function. This Cost Effectiveness measure is…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
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Measure Spotlights|
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or…
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Measure Spotlights|
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program,…