Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue

This measure calculates business entity's onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Develop enterprise-wide knowledge management (KM) capability".

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
108911
Total Sample Size:
336 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
Yes

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Compute this Measure

Units for this measure are dollars.

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Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service / (Total business entity revenue * 0.001)

Key Terms

There are no key terms associated with this measure.
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Measure Scope

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Cross Industry (7.3.1)

  • 13.5.1 - Develop KM strategy (11095)
    • 13.5.1.1 - Develop governance model with roles and accountability (11100)
    • 13.5.1.2 - Define roles and accountability of core group versus operating units (11102)
    • 13.5.1.3 - Develop funding models (11103)
    • 13.5.1.4 - Identify links to key initiatives (11104)
    • 13.5.1.5 - Develop core KM methodologies (11105)
    • 13.5.1.6 - Assess IT needs and engage IT function (11106)
    • 13.5.1.7 - Develop training and communication plans (11107)
    • 13.5.1.8 - Develop change management approaches (11108)
    • 13.5.1.9 - Develop strategic measures and indicators (11109)
  • 13.5.2 - Assess KM capabilities (11096)
    • 13.5.2.1 - Assess maturity of existing KM initiatives (11110)
    • 13.5.2.2 - Evaluate existing KM approaches (11111)
    • 13.5.2.3 - Identify gaps and needs (11112)
  • 13.5.3 - Design and implement KM capabilities (20965)
    • 13.5.3.1 - Develop new KM approaches (11114)
    • 13.5.3.2 - Design resource model for KM approaches (20966)
    • 13.5.3.3 - Implement new KM approaches (11115)
    • 13.5.3.4 - Leverage and enhance IT for KM approaches (20967)
    • 13.5.3.5 - Develop measures (20968)
  • 13.5.4 - Evolve and sustain KM capabilities (20969)
    • 13.5.4.1 - Enhance/Modify existing KM approaches (11113)
    • 13.5.4.2 -  Sustain awareness and engagement (20970)
    • 13.5.4.3 - Expand KM infrastructure to meet demand (20971)