Percentage change in win rate/revenue gain attributed to KM | APQC

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Measure Category:

Process Efficiency

Measure Id:

108889

Total Sample Size:

122 All Companies

Performers:

25th
– Median
– 75th
–

Key Performance
Indicator:

Yes

Percentage change in win rate/revenue gain attributed to KM

Cross Industry (7.3.0)

13.5.1 - Develop KM strategy (11095)
- 13.5.1.1 - Develop governance model with roles and accountability (11100)
- 13.5.1.2 - Define roles and accountability of core group versus operating units (11102)
- 13.5.1.3 - Develop funding models (11103)
- 13.5.1.4 - Identify links to key initiatives (11104)
- 13.5.1.5 - Develop core KM methodologies (11105)
- 13.5.1.6 - Assess IT needs and engage IT function (11106)
- 13.5.1.7 - Develop training and communication plans (11107)
- 13.5.1.8 - Develop change management approaches (11108)
- 13.5.1.9 - Develop strategic measures and indicators (11109)
13.5.2 - Assess KM capabilities (11096)
- 13.5.2.1 - Assess maturity of existing KM initiatives (11110)
- 13.5.2.2 - Evaluate existing KM approaches (11111)
- 13.5.2.3 - Identify gaps and needs (11112)
13.5.3 - Design and implement KM capabilities (20965)
- 13.5.3.1 - Develop new KM approaches (11114)
- 13.5.3.2 - Design resource model for KM approaches (20966)
- 13.5.3.3 - Implement new KM approaches (11115)
- 13.5.3.4 - Leverage and enhance IT for KM approaches (20967)
- 13.5.3.5 - Develop measures (20968)
13.5.4 - Evolve and sustain KM capabilities (20969)
- 13.5.4.1 - Enhance/Modify existing KM approaches (11113)
- 13.5.4.2 - Sustain awareness and engagement (20970)
- 13.5.4.3 - Expand KM infrastructure to meet demand (20971)