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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Systems cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Number of external service provider FTEs who perform the function "manage information technology" per $1 billion revenue
This measure calculates the number of external service provider full-time equivalent employees (FTEs) per $1 billion revenue that perform the function "manage information…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…