Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Percentage of outbound transport containers with multiple-customer orders
This measure calculates the percentage of all outbound transport containers (e.g., truckloads) that have orders for multiple customers. It is part of a set of Process…
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Measure Spotlights|
Percentage of sales orders filled completely from the primary sourcing location
This measure calculates the percentage of sales orders that were filled completely from the pre-determined warehouse or distribution center from which the product should be…
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Percentage of sales orders scheduled to customer request
This measure calculates the percentage of sales orders scheduled according to customer request. Scheduled according to customer request is defined as the percentage of orders…
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Percentage of sales orders shipped on core carriers
This measure calculates percentage of all sales orders shipped on core carriers, which are preferred carriers that a company has negotiated terms like simplified billing and…
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Measure Spotlights|
Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Approved preferred/core carriers for primary transportation as a percentage of total carriers used for primary transportation
This measure calculates the percentage of total carriers used for primary transportation that are preferred/core carriers on the approved list. Preferred/core carriers are…
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Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…
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Measure Spotlights|
Percentage of annual expedited orders resulting from inaccurate demand forecasts
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to inaccurate demand forecasts. It…
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Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of costs of goods sold
This measure helps companies calculate the total annual cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order fulfilled
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…