Percentage of sales orders scheduled to customer request

This measure calculates the percentage of sales orders scheduled according to customer request. Scheduled according to customer request is defined as the percentage of orders whose delivery is scheduled within an agreed time period before or after the requested delivery date. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "operate outbound transportation" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
102592
Total Sample Size:
311 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Percentage of sales orders scheduled according to customer request

Key Terms

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Scheduled according to customer request is defined as the percentage of orders whose delivery is scheduled within an agreed time period
before or after the requested delivery date. Appropriate values are in the range of 0 to 100.

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 4.4.4.1 - Plan, transport, and deliver outbound product (10360)
  • 4.4.4.2 - Track carrier delivery performance (10361)
  • 4.4.4.3 - Manage transportation fleet (10362)
  • 4.4.4.4 - Process and audit carrier invoices and documents (10363)
  • 4.4.4.5 - Process and audit carrier invoices and documents (10363)