Percentage of sales orders scheduled to customer request
This measure calculates the percentage of sales orders scheduled according to customer request. Scheduled according to customer request is defined as the percentage of orders whose delivery is scheduled within an agreed time period before or after the requested delivery date. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "operate outbound transportation" process.
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Compute this Measure
Units for this measure are percent.
Percentage of sales orders scheduled according to customer request
Key Terms
Scheduled according to customer request
Scheduled according to customer request is defined as the percentage of orders whose delivery is scheduled within an agreed time period
before or after the requested delivery date. Appropriate values are in the range of 0 to 100.
Supplemental Information
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.