Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates outsourced cost to perform the process "process customer credit" as a percentage of total process cost. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead and other cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "invoice customer" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead and other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates overhead cost to perform the process "invoice customer" as a percentage of total process cost. Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Overhead cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates overhead cost to perform the process "invoice customer" per $100,000 business entity revenue. Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Number of active customers per FTE that performs the process "invoice customer"
This measure calculates the number of active customers per full-time equivalent (FTE) employee who develops and delivers customer invoices. A customer is considered active if…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per active customer
This measure calculates the total cost per active customer to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per active customer
This measure calculates the total cost per active customer to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process customer credit" process, which evaluates customers' credit…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "invoice customer," which involves preparing detailed reports of…
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Measure Spotlights|
Cycle time in days to generate complete and correct billing data
This measure calculates the number of calendar days (including weekends) it takes to generate complete and correct billing data. It is a Cycle Time measure that helps…
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Measure Spotlights|
Cash-to-cash cycle time in days
This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…
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Measure Spotlights|
Customer order cycle time in days
This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…
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Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…