Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
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Measure Spotlights|
Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …
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Measure Spotlights|
Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management communications manager/specialist FTEs (Full time equivalents responsible for developing, managing, and publicizing messages to…
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Measure Spotlights|
IT analyst/technologist FTEs as a percentage of total KM FTEs
This measure calculates IT analyst/technologist FTEs (Full time equivalents responsible for supporting KM technology infrastructure, fulfilling KM technology needs, and/or…
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Measure Spotlights|
Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"
This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…
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Measure Spotlights|
Warehouse slot utilization
This measure calculates a warehouse's slot utilization (number of slots filled out of total number of slots in a warehouse). It is part of a set of Process Efficiency…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "define logistics strategy"—in which they translate customer service…
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Measure Spotlights|
Cost of damaged product as a percentage of sales
This measure calculates the cost of damaged product as a percentage of sales by dividing total damaged value by total sales value. Appropriate values are in the range of 0 to…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate outbound transportation"—in which they prepare goods for delivery…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate warehousing"—in which they receive, inspect, and store incoming…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward flow and storage of goods,…
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Measure Spotlights|
Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to translate customer service requirements into capacity…
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Measure Spotlights|
Number of annual sales orders filled per FTE that performs the process "operate warehousing"
This measure calculates the number of annual sales orders filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Measure Spotlights|
Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
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Measure Spotlights|
Premium freight charges as a percentage of total freight charges
This measure calculates the percentage of total freight charges that are premium freight charges. Premium freight charges arise when delivery of materials is completed in an…