Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Measure Spotlights|
Percentage of receipts received manually
This measure calculates the percentage of receipts received manually. It is part of a set of Process Efficiency measures that help companies optimize their "process accounts…
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Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds…
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Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to deploy services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “deploy services/solutions" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to support services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “support services/solutions" which involves…
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Average time in days to deploy new computing capacity
This measure calculates the average number of days it takes to deploy new computing capacity. It is part of a set of Cycle Time measures that help companies analyze the…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates other cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of total order-to-cash process cost
This measure calculates the total cost to process payments due from customers—including all funds received, whether by check or electronically—as a percentage of the total…
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Overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…