Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved procurement card
This measure calculates the percentage of invoice line items approved by pre-approved procurement card. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…
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Measure Spotlights|
Percentage of invoice line items approved by evaluated (automatic) receipt settlement
This measure calculates the percentage of invoice line items approved by evaluated (automatic) receipt settlement (i.e. online matching between invoices, purchase orders, and…
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Measure Spotlights|
Percentage of invoice line items approved by replenishment/vendor managed inventory
This measure calculates the percentage of invoice line items approved by replenishment/vendor-managed inventory (VMI). An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or VMI
This measure calculates the percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or vendor…
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Measure Spotlights|
Percentage of total annual number of disbursements processed which are duplicate or erroneous payments
This measure calculates the percentage of total annual number of disbursements processed that are duplicate or erroneous payments. A disbursement is a single remittance to a…
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Measure Spotlights|
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Average tenure in months for business entity agents
This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…
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Measure Spotlights|
Percentage of invoice line items which are scanned into the financial system
This measure calculates the percentage of invoice line items scanned into the financial system. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by two-way matching
This measure calculates the percentage of invoice line items approved by two-way matching. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and counsel employees," which…