Percentage of "develop and counsel employees" inquiries received via channels other than e-mail, phone, and face-to-face

This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and counsel employees," which consists of learning strategy, employee development, training delivery, and training administration. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and counsel employees" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
101778
Total Sample Size:
184 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Units for this measure are percent.

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Percentage of inquiries received monthly for the process group "develop and counsel employees" via channels other than e-mail, phone, and face-to-face interaction

Key Terms

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Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.