Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
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Measure Spotlights|
Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
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Measure Spotlights|
Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…
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Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
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Measure Spotlights|
Turnover rate for manufacturing personnel
This measure determines the annualized rate of manufacturing employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Measure Spotlights|
Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
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Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
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Measure Spotlights|
Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product
This measure calculates the percentage of total logistics costs that come from physical transportation, storage, or handling of returned product. It is part of a set of…
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Number of units produced per year
This measure calculates number of units produced per year. This Staff Productivity measure is intended to help companies assess the efficiency of their staff related to the…
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Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…