Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure projects the percentage of IT costs allocated to rationalizing the application portfolio (e.g., reduce related license costs, etc.) to control/reduce the costs…
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Percentage of IT cost (infrastructure, applications, people), excluding depreciation/amortization, related to the "Legacy" environment
This measure calculates the percentage of IT cost (infrastructure, applications, people), excluding depreciation/amortization for capital expenses on assets acquired during…
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This measure projects the percentage of IT costs allocated to renewing/revising/consolidating hardware (e.g., reduce related license costs, etc.) to control/reduce the costs…
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This measure projects the percentage of IT costs allocated to renewing hardware, software, and application environment to control/reduce the costs of the enterprise legacy…
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This measure projects the percentage of IT costs allocated to the use of an outsourcing partner to control/reduce the costs of the enterprise legacy environment in the next 3…
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This measure projects the percentage of IT costs allocated to the use of cloud services to control/reduce the costs of the enterprise legacy environment in the next 3 to 5…
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This measure projects the percentage of IT costs allocated to wrapping/isolating the legacy environment from new activities to control/reduce the costs of the enterprise…
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Percentage of applications that will be deployed on the cloud in the next three years (for utilities)
This measure calculates percentage of applications that will be deployed on the cloud in the next three years. This Supplemental Information measure is intended to help…
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Average time in hours to respond to highest priority problem for the current year
This measure calculates the average number of hours it takes to respond to the highest priority problem for the current year. It tracks the time between the first formal…
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Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates total cost including depreciation/amortization to perform the process group "manage IT knowledge", per $1,000 business entity revenue. Total cost is…
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Percentage of unscheduled outages from change requests
This measure calculates the percentage of unscheduled outages (i.e. outages that were not scheduled before implementation of a change) due to change requests. It is part of a…
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Percentage of unscheduled outages from release introductions
This measure calculates the percentage of unscheduled outages (i.e. outages that were not scheduled before implementation of a change) due to release introductions. It is…
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Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage IT knowledge"
This measure calculates total cost to perform the process group "manage IT knowledge" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or…