Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of time talent acquisition employees spent on answering candidate questions about the process 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on answering candidate questions about the process two years ago. This Supplemental…
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Measure Spotlights|
Number of new hires as a percentage of approved job requisitions
This measure calculates the percentage of new hires out of total approved job requisitions. It is part of a set of process efficiency measures that help companies optimize…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per senior management/executive new hire
This measure calculates the total cost per senior management/executive (i.e. the highest-ranking officers and managers below executives) new hire to perform the process group…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per middle management/specialist new hire
This measure calculates the total cost per middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Middle management/specialists new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Senior management/executives new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that fill senior management/executive positions (i.e. the highest-ranking officers and managers below executives)…
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Measure Spotlights|
Percentage of new employees hired for data science, digital skills and other specialty IT skills
This measure calculates the percentage of total number of new hires hired for data science, digital skills and other specialty IT skills. This Supplemental Information…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Number of FTEs that perform the process "manage employee communication" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee communication" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Response time in hours for non-routine "manage employee information" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "manage employee information" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …