Response time in hours for non-routine "manage employee information" inquiries

This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process "manage employee information," which consists of management reporting, employee information inquiry, employee data maintenance, content management, HRIS, employee metrics, and time and attendance processing. It is part of a set of Cycle Time measures that help companies analyze the duration of the process "manage employee inquiry process" from beginning to end.

Benchmark Data

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Measure Category:
Cycle Time
Measure Id:
100303
Total Sample Size:
213 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are hours.

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Response time in hours for a non-routine inquiry for the process group "manage employee information"

Key Terms

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Cycle Time

Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.

Full-time Employee, Part-time Employee, and Temporary Employee

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.2.1)