Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Annual revenue impact through investment in cloud
This measure calculates the impact on annual revenue through investment in cloud. It is a percentage change, and a negative number indicates decrease in revenue impact. Cloud…
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Measure Spotlights|
Annual operating cost impact through investment in edge computing
This measure calculates the impact on annual operating cost through investment in edge computing. It is a percentage change, and a negative number indicates decrease. This…
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Annual operating cost impact through investment in Internet of Things
This measure calculates the impact on annual operating cost through investment in Internet of Things (IoT). It is a percentage change, and a negative number indicates…
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Enterprise information management cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the enterprise information management cost (includes information strategy and architecture, information lifecycle planning and control, content…
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Measure Spotlights|
Percentage of IT outsourcing and IT consultants in the IT function
This measure calculates the percentage of IT outsourcing (including IT consultants) in the IT function. The Function "manage information technology (IT)" (20607) includes …
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Number of applications in the enterprise portfolio per $1 billion revenue
This measure calculates the number of applications per $1 billion revenue in the enterprise application portfolio, wherein an application with multiple instances is…
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Percentage of total IT cost, excluding depreciation/amortization, allocated to growth/transformation of the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Business liaison/analyst FTEs as a percentage of total KM FTEs
This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…
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Knowledge management leader FTEs as a percentage of total KM FTEs
This measure calculates knowledge management leader FTEs (Full Time Equivalents responsible for directing the KM effort and aligning it with business strategy/leadership) as…
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Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
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Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …
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Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management communications manager/specialist FTEs (Full time equivalents responsible for developing, managing, and publicizing messages to…
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IT analyst/technologist FTEs as a percentage of total KM FTEs
This measure calculates IT analyst/technologist FTEs (Full time equivalents responsible for supporting KM technology infrastructure, fulfilling KM technology needs, and/or…
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FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
This measure calculates offshore or low-cost delivery center model FTEs (Full Time Equivalents) as a percentage of KM FTEs (Full Time Equivalents that directly support the…