Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs

This measure calculates offshore or low-cost delivery center model FTEs (Full Time Equivalents) as a percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service). This Supplemental Information measure is intended to help companies evaluate additional variables related to the process group "Develop enterprise-wide knowledge management (KM) capability".

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
108900
Total Sample Size:
506 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
Yes
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Offshore or low-cost delivery center model FTEs

Key Terms

There are no key terms associated with this measure.
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Measure Scope

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Cross Industry (7.4)

  • 13.5.1 - Develop KM strategy (11095)
    • 13.5.1.1 - Develop governance model with roles and accountability (11100)
    • 13.5.1.2 - Define roles and accountability of core group versus operating units (11102)
    • 13.5.1.3 - Develop funding models (11103)
    • 13.5.1.4 - Identify links to key initiatives (11104)
    • 13.5.1.5 - Develop core KM methodologies (11105)
    • 13.5.1.6 - Assess IT needs and engage IT function (11106)
    • 13.5.1.7 - Develop training and communication plans (11107)
    • 13.5.1.8 - Develop change management approaches (11108)
    • 13.5.1.9 - Develop strategic measures and indicators (11109)
  • 13.5.2 - Assess KM capabilities (11096)
    • 13.5.2.1 - Assess maturity of existing KM initiatives (11110)
    • 13.5.2.2 - Evaluate existing KM approaches (11111)
    • 13.5.2.3 - Identify gaps and needs (11112)
  • 13.5.3 - Design and implement KM capabilities (20965)
    • 13.5.3.1 - Develop new KM approaches (11114)
    • 13.5.3.2 - Design resource model for KM approaches (20966)
    • 13.5.3.3 - Implement new KM approaches (11115)
    • 13.5.3.4 - Leverage and enhance IT for KM approaches (20967)
    • 13.5.3.5 - Develop measures (20968)
  • 13.5.4 - Evolve and sustain KM capabilities (20969)
    • 13.5.4.1 - Enhance/Modify existing KM approaches (11113)
    • 13.5.4.2 -  Sustain awareness and engagement (20970)
    • 13.5.4.3 - Expand KM infrastructure to meet demand (20971)