Resource Library

Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform

Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs

FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs

Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs

FTEs co-located in a specific geographic region as a percentage of KM FTEs

Percentage change in time savings attributed to KM

Percentage change in cycle time reduction for projects/processes attributed to KM

Percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service

Percentage of funding of KM applications, platforms, or technologies coming from the IT group/function

Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function

Percentage change in cost savings attributed to KM

Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee

This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…

Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs

IT analyst/technologist FTEs as a percentage of total KM FTEs

Business liaison/analyst FTEs as a percentage of total KM FTEs