Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage IT knowledge"
This measure calculates total cost to perform the process group "manage IT knowledge" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and manage IT customer relationships"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and manage IT customer relationships,"…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists…
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and manage information technology…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group "manage…
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Measure Spotlights|
Systems cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Overhead cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the…
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Measure Spotlights|
Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "develop and manage IT customer…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage enterprise information"…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $250,000 and $500,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $250,000–$500,00 investment…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $500,000 and $1 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $500,000–$1 million…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments less than $100,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels less than $100…