Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of Inventory counting work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in inventory counting (cycle counts) is significantly aided by intelligent automation (e.g., autonomous…
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Measure Spotlights|
Percentage of inventory verification / recalls work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in tracking for inventory verification / recalls is significantly aided by intelligent automation (e.g.,…
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Measure Spotlights|
Percentage of routing and scheduling work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in routing and scheduling is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of freight mode decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in freight mode decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of carrier selection decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in carrier selection decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Finished goods inventory days of supply
This measure calculates total finished goods inventory days of supply by dividing "finished goods inventory" by the "value of transfers divided by 365 days." The value of…
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Measure Spotlights|
Finished goods inventory turns
This measure calculates finished goods inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end finished goods inventory for the…
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Measure Spotlights|
Manufacturing defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (after development; i.e. finished goods). It is part of a…
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Measure Spotlights|
E-commerce sales as a percentage of retail sales
This measure calculates e-commerce sales as a percentage of retail sales. Electronic Commerce or E-Commerce involves the buying and selling of products and services by…
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Measure Spotlights|
Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Measure Spotlights|
Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Measure Spotlights|
Retail on-shelf/in-stock availability rate
This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…
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Measure Spotlights|
Percentage of online retail orders delivered complete and on time
This measure calculates percentage of online orders delivered complete and on time. In the context of this measure, "delivered complete" means that all of the order line…
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Measure Spotlights|
Annual value of damaged or expired retails products as percentage of average annual retail inventory value
This measure calculates annual value of damaged or expired retails products as percentage of average annual retail inventory value. This Cost Effectiveness measure is…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold
This measure calculates the total cost of material that is added into production but is not part of a finished product as a percentage of cost of goods sold (COGS). COGS…