This measure calculates percentage of online orders delivered complete and on time. In the context of this measure, "delivered complete" means that all of the order line items were included in the delivery. No items were back-ordered, missing, or otherwise not a part of the delivered shipment. "On time" means that the order was delivered within the time frame agreed to with the customer. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process group "Manage logistics and warehousing".
Percentage of online orders delivered complete and on time
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.
The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.