Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of supply chain FTEs having had skill requirement changes in the past 12 months
This measure calculates percentage of full time equivalents (FTEs) that perform the supply chain function "deliver products and services" having had skill requirement changes…
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Measure Spotlights|
Average number of learning days per supply chain employee
This measure calculates average number of learning days per supply chain employee. Learning days are simply the average number of days in a year that are dedicated to…
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Measure Spotlights|
Average number of learning days per supply chain employee measured 12 months ago
This measure calculates average number of learning days per supply chain employee measured 12 months ago. Learning days are simply the average number of days in a year that…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per operational workers/office staff new hire
This measure calculates the total cost per operational workers/office staff (i.e. employees who do not have any management responsibility) new hire to perform the process…
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Measure Spotlights|
Operational workers/office staff new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle operational workers/office staff (i.e. those who do not have any management responsibility). It is…
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Measure Spotlights|
Average fully loaded salary for middle management or specialists
This measure calculates the average fully loaded salary for middle management or specialists (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Measure Spotlights|
Percentage of FTEs who perform the HR function that do not directly report to the HR organization
This measure calculates the percentage of full-time equivalent employees (FTEs) who are employed to perform the human resources (HR) function, but do not directly report to…
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Measure Spotlights|
Personnel cost to perform the HR function per business entity FTE
This measure calculates personnel cost per business entity full-time equivalent (FTE) employee to perform the human resources (HR) function, which consists of developing and…
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Percentage of middle management/specialists that are female
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational workers/office staff that are female
This measure calculates the percentage of operational workers/office staff (i.e. workers who do not have any management responsibility) that are female. It is part of a set…
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Measure Spotlights|
Percentage of senior management/executives that are female
This calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives). It is part of a set of Supplemental…
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Measure Spotlights|
Internal cost to perform HR administration activities per $1,000 revenue
This measure calculates internal cost per $1,000 revenue to process data; develop employee record and data structure; maintain career-related, life-event, and employee status…