Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Percentage of planned return on investment (ROI) for application development and maintenance projects
This measure calculates the percentage of return on investment (ROI) for application development and maintenance projects. Application development involves end-to-end…
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Measure Spotlights|
Level of FTE experience in years for the process group "manage the business of information technology"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "manage the business of information technology," which…
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Measure Spotlights|
Number of external service provider FTEs who perform the function "manage information technology" per $1 billion revenue
This measure calculates the number of external service provider full-time equivalent employees (FTEs) per $1 billion revenue that perform the function "manage information…
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Measure Spotlights|
Other cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Outsourced cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Time in weeks to close an identified IT skill or capability gap
This measure calculates the average time in weeks to close a previously identified IT skill or capability gap. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
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Measure Spotlights|
Data center costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the data center costs (computing, storage, middleware, database, and associated overhead including facilities, also including those delivered via…
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Measure Spotlights|
Application development cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of application development as a percentage of the total IT cost, excluding depreciation/amortization. Total IT Cost or Budget (excluding…
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…